TERMS AND CONDITIONS

Shawn Promotions is committed to complete and total disclosure of all its business practices. Please look over the brief list of our policies and procedures below, and if you have an questions, or need further clarification please do not hesitate to customer service at info@shawnpromotions.com.
Imprinting / Ink Colors
Sale Prices, Coupons and Discounts
Sample Policy
Proof Policy
Payment Terms
Shipping Policy
Polyurethane Products		   Products Shown
Over Runs / Under Runs
Cancellations and Changes
Returns & Claims
18 Years of Age
Trademarks
Right to Refuse Service
Copyright Statement
 
Imprinting / Ink Colors (top)
The imprint areas given for each product are approximate and may vary from piece to piece. Shawn Promotions will size all artwork to utilize each items maximum imprint area unless otherwise noted in writing by the customer.

Due to the density of some items, a slight wrinkle may occur when the printing pad hits the item, which may cause a slight breakup in the imprint.

Some imprint colors will print differently, depending on the color of the product. For example: blue on yellow backgrounds may appear with a green tint, white on red backgrounds may appear with a pink tint and so forth.

Color misregistration of the industry standard 1/16 inch is considered acceptable but may different depending on the item.

Exact color replication for reorders may vary. PMS matching may be available depending on item. Exact PMS matching cannot be guaranteed.
Sale Prices, Coupons and Discounts (top)
Sale prices are valid through the stated period (or published period) and are good only while supplies last. Discounts are based on the product total only and do not apply to shipping and sales tax.
 
Sample Policy (top)
We know that it's important to be able to evaluate items first hand. So in order to help you purchase with confidence, samples can be requested with the assistance of a promotions specialist by contacting us at 800-999-1791.
Proof Policy (top)
Shawn Promotions requires that all new orders receive a electronic proof prior to releasing the order to final production. A electronic proof will be provided at no cost, and is our best representation of what your final print/product will look like. Often the artwork is to size or to scale (as indicated on the artwork), and is only intended to provide an idea as to what the final product will look like when completed. The proof  is checked for misspellings and other mistakes (such as item colors, sizing, imprint color, imprint locations …), but due to order volume, there is inevitably the rare instance that an error might go unnoticed. For this reason, we strongly recommend that you take part in this process by carefully checking your paperwork before signing off and submitting your approval. IT IS NOT SAFE TO ASSUME ANYTHING. Shawn Promotions can not be held responsible for any wrong interpretations of the artwork, so if you have any questions or if something is unclear, please contact your sales representative to clarify the matter.

At the time of proofing your order/artwork, if you do notice a mistake, please contact your account representative or note it on the paperwork accordingly. We will be more than happy to make any corrections or changes promptly and for no additional charge. All changes must be confirmed in writing (e-mail is acceptable).


SHAWN PROMOTIONS IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL MISTAKES OR ERRORS THAT ARE OVERLOOKED AND LATER APPROVED BY THE CUSTOMER. In addition, Shawn Promotions cannot be held responsible for any damages that may be incurred as a result of the error or mistake after the order has been printed and accepted by the customer.

For example, if an order is supposed to read “Happy Birthday”, but the customer approves the artwork with a typographical error so the artwork reads “Hapy Birthday” (missing a “p” in “Happy”), Shawn Promotions makes every effort to make sure your order is correct and will contact you if anything is questionable but, once the customer approves the proof Shawn Promotions can not be held responsible for the misprint as a result of the error.  For this reason, it is VERY IMPORTANT to carefully look over ALL the paperwork before replying with your approval.
Payment Terms (top)
Shawn Promotions terms are due upon receipt.
Shawn Promotions accepts Visa and  Mastercards.

All new customers are required to pay a 100% deposit before production can begin on their order. The shipping is charged once the order has shipped.

Terms are given at the discretion of Shawn Promotions. The full amount of an invoice may and can be charged to the supplied credit card on file at any point before, during, or after the order. There is a $35 service fee for each returned check. All refunds of $100 or more will be returned by bank check within 10- 15 business days via first class mail.

If you need to use a Purchase Order to submit/request payment, we would be more than happy to provide you with the necessary paperwork for you or your accounting department at the time of placing your order.
Shipping Policy (top)
Under normal circumstances Shawn Promotions will guarantee to ship your merchandise on or before your specific deadline; however you should be aware that we can not be held responsible for delays on the part of the carrier who is delivering your merchandise.

Shawn Promotions will do everything possible to make sure you have your items in a reasonable amount of time and on time for an event if need.  In rare instance if your delivery date cannot be made Shawn Promotions will contact you.

Orders that are needed by a certain date must include “(MUST HAVE XX/XX/XX)" next to the shipment method.

Polyurethane Products (top)
Please note, no two stress balls or shapes are exactly the same because they are made by hand. The density of the polyurethane varies from item to item. Therefore, it is impossible to guarantee a consistent uniform imprint. Although we feel our imprint quality is the best in the industry, a certain amount of distortion is unavoidable. We will make every effort to recommend the best layout of your ad copy for maximum quality..


  Products Shown (top)
The products shown are for demonstration purposes only. Actual product and color may vary slightly from what is displayed on your computer monitor..
Over Runs / Under Runs (top)
Due to the nature of production and manufacturing standards, over runs and under runs may occur within a 5% - 10% range. This means that you may receive an overage or shortage on your order.

We will charge you for the quantity shipped. You will not be charged for products you do not receive.

Cancellations and Changes (top)
Once your order is placed, it will be processed and shipped quickly. If you need to make any changes to your order, please contact us immediately. Otherwise, we may not be able to make changes before your order ships.

Once you approve the artwork, the order is initiated and production begins. If you require additional information or clarification, please contact your sales representative before approving if possible.

Cancellations are charged a service fee plus any production charges accrued at the time. Production charges include, but are not limited to, art charges, paper or product proofs, setup charges, digitizing (embroidery), restocking fee (15% of item price), or shipping charges. These fees will be billed at Shawn Promotions discretion.

The best way to avoid cancellation fees is to be 100% confident that you want to move forward with your order.
Returns & Claims (top)
Shawn Promotions wants you to be completely satisfied with your purchase, to ensure we meet this standard we guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you have a quality concern, please contact Customer Service at 1-800-999-1791 or e-mail: info@shawnpromotions.com. No returns will be accepted without a return authorization number (RA#).
18 Years of Age (top)
You must be 18 years of age or older to order from Shawn Promotions If you are a minor and would like to place an order, please have an adult in your household make this purchase for you.
When ordering merchandise from Shawn Promotions, you affirm that you are at least 18 years old and possess the legal authority to enter into a purchase agreement and to use this web site in accordance with Shawn Promotions terms and conditions.
Trademarks (top)
All the logos and trademarks are registered trademarks and logos of their respective owners and copyright holders. They are provided only as a convenience for their lawful use, and should be used only by owner of the logo or trademark, authorized agents or affiliates, with proper permission from the copyright holders.

Any customer of Shawn Promotions represents and warrants to Shawn Promotions that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Shawn Promotions and its parent company harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party.

All customers are solely responsible for obtaining proper permissions and licenses from third parties whose rights may be violated or infringed. To use any logo, trademark or copyrighted items, a customer MUST have written permission from the owner of the logo or trademark or copyright, or be an employee or authorized agent or affiliate of the owner. A customer may NOT use any logo or other graphic material in a manner which may infringe copyright. A customer also may NOT use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. Shawn Promotions assumes no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. Shawn Promotions shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to promotional merchandise ordered or purchased by the customer through Shawn Promotions.

Unauthorized use of trademarks and copyrights found on this web site is illegal.
Right to Refuse Service (top)
Shawn Promotions reserves the right to refuse service to anyone for any reason. Should Shawn Promotion (at its own discretion) determine that an order may be fraudulent, we reserve the right to refuse or cancel any such order for any reason at any time. We enforce this policy to ensure a secure, professional and convenient online shopping environment for all of our customers.
Copyright Statement (top)
All of the content on this web site, including, but not limited to, text, graphics, logos, button icons, images, and data, is the property of Shawn Promotions or its content suppliers. All of the content is protected by the United States and International copyright laws. It is illegal for anyone to violate any of the rights provided by the copyright law to the owner of the copyright.

Copyright is secured automatically when the work is created. Copyright is a form of protection provided by the laws of the United States (title 17, U.S. Code) to the authors of “original works of authorship,” including literary, dramatic, musical, artistic, and certain other intellectual works. This protection is available to both published and unpublished works. Copyright protection subsists from the time the work is created in fixed form. The copyright in the work of authorship immediately becomes the property of the author who created the work.